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AI front desk · business calls

An AI receptionist for your business calls.

We configure the greeting, business answers and handoff rules around your team. Hear how a tow request becomes a clear callback brief.

Play the 38-second scripted Fly Garage example in the player.

01 / Play the exampleTow request
Recorded call0:00 / 0:38
Tow request

Fly Garage Towing · scripted caller

Read the timed transcript

Front desk · 0:00Hi, thanks for calling Fly Garage Towing! What happened with your vehicle?

Caller · 0:03Hi, my Tacoma died and it won't start. I'm pulled over near Windward Mall.

Front desk · 0:08Oh no, sorry about that. Is that on Kamehameha Highway, in Kāneʻohe?

Caller · 0:13Yes, right across from the mall.

Front desk · 0:16Okay, got it. Are you somewhere safe right now?

Caller · 0:19Yeah, I'm off the road.

Front desk · 0:21Good. And where should it go? Our shop on Kaliawa Street, or somewhere else?

Caller · 0:26Your shop is fine.

Front desk · 0:28Perfect. So that's your Tacoma on Kamehameha Highway in Kāneʻohe, going to our shop on Kaliawa Street. The team will review your details and follow up with you.

Recorded receptionist scenario for the Fly Garage demonstration.

Team callback brief

Tacoma near Windward Mall. Caller safely off the road. Tow destination noted. Team to review and follow up.

Recorded callTranscript included

What the team receives

Enough detail to decide what happens next.

The example collects the caller’s location, vehicle and safety status. A person reviews the request before a tow or time is confirmed.

Owner text alert Preview

Tacoma near Windward Mall. Caller is safely off the road. Tow destination: the shop on Kaliawa Street. Team to review and follow up.

Included work

Built around your line.

We map common requests, write and test approved answers, set hours and escalation rules, and review the handoff with your team before a line goes live.

  • Answers every call, day and night, with your approved answers
  • Takes messages and passes leads to you by text
  • Hands the caller to a person whenever they ask
  • Can text callers a link, map or next step
  • After-hours emergency routing

Your team controls

Answers
Which facts the receptionist can give and when it should say it does not know.
Escalation
Which requests reach a person immediately or wait for business hours.
Approval
People still own quotes, dispatch, schedules and exceptions.

Another call

Corrections stay in the brief.

A caller changes the vehicle year during a body shop estimate request. The receptionist repeats it and offers an estimate-form link.

Recorded call0:00 / 0:44
Estimate request

Fly Garage Body Shop · scripted caller

Read the timed transcript

Front desk · 0:00Hi, thanks for calling Fly Garage Body Shop! How can I help you?

Caller · 0:03Hi, someone backed into my car and dented the rear bumper. Can I get an estimate?

Front desk · 0:08Oh, sorry to hear that. Yes, we can help with that. What kind of car is it?

Caller · 0:13It's a twenty twenty-one Honda Civic. Oh, wait, sorry, it's a twenty twenty-three.

Front desk · 0:19Oh, twenty twenty-three, got it. And what's your name?

Caller · 0:23Leilani.

Front desk · 0:24Thanks, Leilani. I can text you a link to our estimate form, so you can add photos of the bumper. Want me to send it to this number?

Caller · 0:31Yes, please. And where are you located?

Front desk · 0:34Sending that now. We're at twenty-one twenty-two Kaliawa Street, in Honolulu. The team will look over your photos and follow up. Mahalo for calling, Leilani!

Recorded receptionist scenario for the Fly Garage demonstration.

Setup and care

Start with approved answers.

  1. Map your calls, hours and handoff rules.
  2. Test names, edge cases and any agreed languages.
  3. Review the handoff before using a live line.

From $2,000 setup

Runs on a monthly care plan, from $300 a month.

Up to 500 AI call minutes and 1,000 texts a month

No per-call or per-booking fees inside your allowance. Anything over is billed at cost, no markup.

Book a 15-minute call

More recordings

Hear other request types.

These concept calls use demo businesses. They are separate from the Fly Garage recordings.

Pali Breeze Plumbing

Plumbing and drain service, Honolulu and Windward Oʻahu. An after-hours call about a blocked drain: service-area check, contact details with a correction, a service ticket, and a callback request for a person.

What the agent knows

  • Office hours are Monday to Friday, 7 a.m. to 5 p.m. After hours, the assistant records requests.
  • Service area: Downtown Honolulu, Kakaʻako, Makiki, Mānoa, Mōʻiliʻili, Kaimukī, Kapahulu, Pālolo, Waikīkī, Nuʻuanu, Kalihi, Kailua, Kāneʻohe. Other areas get a polite referral.
  • Staff review new tickets when the office opens. Tickets marked urgent are reviewed first.
  • The assistant cannot dispatch a plumber, quote a price, or promise an arrival time.

What it will not do

  • No repair or safety instructions beyond pointing to emergency help.
  • No dispatch, arrival time, or price promise.
  • No live call transfer — a handoff is a request for a person to review.
Discuss this workflowStep through the text version of this intake
Recorded call0:00 / 1:24
Pali Breeze Plumbing

Trades intake

Front desk · 0:00Pali Breeze Plumbing, after hours. I'm an automated assistant. What's going on?

Caller · 0:05Hi, yeah — my kitchen sink's backed up. It won't drain at all, but nothing's overflowing. I'm in Mānoa.

Front desk · 0:13Thanks for calling. I can help. I’m checking if Mānoa is in our service area first.

Caller · 0:19Sure. It's Leilani Kahale, and my number's eight-oh-eight, five-five-five, oh-one-four-two.

Front desk · 0:27Okay, your name is Leilani Kahale, and the phone number is 808-555-0142. Is that correct?

Caller · 0:35Oh — sorry, I mixed that up. It ends in oh-one-two-four.

Front desk · 0:40Okay, thanks for correcting it. The full number is 808-555-0124. Please say “yes” if that’s right, or let me know any changes.

Caller · 0:50Yes, that's right. And it's not an emergency, so could someone just call me tomorrow morning? I'd rather talk it over with a person.

Front desk · 0:58Got it, thanks for confirming the number. Let me think through the next steps.

Front desk · 1:03Great, thanks. I created a routine ticket with your details and noted a callback request for tomorrow morning, as a request. Since you’d rather speak with a person, a handoff request is also recorded for review.

Caller · 1:15No, that's everything. Thanks.

Front desk · 1:18Okay, I got it, thanks for letting me know. Have a good night, and if anything changes, just reach out again.

Concept demo

How this recording was made

The agent answered a call for a concept business. The caller's lines were voiced for the recording.

97-second run-through

Transcript

Open the video file · Open the captions file

What the call produced

Logged during the call.

  • Service ticket createdPB-1001

    Received — waiting for staff review. Not dispatched.

    Name
    Leilani Kahale
    Callback
    808-555-0124
    Area
    Mānoa
    Issue
    Kitchen sink is backed up and will not drain; no overflow.
    Urgency
    Routine
  • Callback requestedPB-1001-CB

    Requested — not scheduled. A person confirms the time.

    Ticket
    PB-1001
    Preferred window
    tomorrow morning
    Callback
    808-555-0124
  • Request for a person recordedPB-1002-H

    Pending review. No live transfer took place.

    Reason
    Caller prefers to discuss the issue with a person.
    Ticket
    PB-1001

Common questions.

Can a caller reach a person?

Yes, if the handoff is in the agreed call flow and a person or queue is available.

Can it work in more than one language?

We scope and test languages for the calls your business receives. We do not assume every language is ready by default.

Talk with Rich

Let’s map the calls your team needs covered.

Book a 15-minute call Call (808) 396-0150