Tow calls answered with what your dispatcher needs.
Location, vehicle, destination and safety come first. Police rotation and motor-club calls go straight to a person. Your dispatcher sets every arrival time.
Fly Garage Towing · scripted caller
Read the timed transcript
Front desk · 0:00Hi, thanks for calling Fly Garage Towing! What happened with your vehicle?
Caller · 0:03Hi, my Tacoma died and it won't start. I'm pulled over near Windward Mall.
Front desk · 0:08Oh no, sorry about that. Is that on Kamehameha Highway, in Kāneʻohe?
Caller · 0:13Yes, right across from the mall.
Front desk · 0:16Okay, got it. Are you somewhere safe right now?
Caller · 0:19Yeah, I'm off the road.
Front desk · 0:21Good. And where should it go? Our shop on Kaliawa Street, or somewhere else?
Caller · 0:26Your shop is fine.
Front desk · 0:28Perfect. So that's your Tacoma on Kamehameha Highway in Kāneʻohe, going to our shop on Kaliawa Street. The team will review your details and follow up with you.
Recorded receptionist scenario for the Fly Garage demonstration.
Tacoma near Windward Mall. Caller safely off the road. Tow destination noted. Team to review and follow up.
Request a tow the way a customer would.
Windward Roadside
Towing dispatch request
Dispatch request
Tell dispatch where the vehicle is and where it needs to go.
Choose the pickup area, a different destination, the vehicle and what happened to continue.
Who handles what.
The front desk collects and routes. Your dispatcher decides.
Answers the call
Sets the approved greeting
Collects vehicle and location
Prices and timing
Asks if the caller is safe
Decides exceptions
Captures destination and alerts
Dispatches the truck
Texts confirmations or a photo link
Diagnoses and approves estimates
Sends an equal-access request
Handles insurance and feedback
Step through a 6:12 PM tow call
Body shop? Photo estimate intake has its own page
What is included, and what is not.
Every part of the demo, matched to the offer it belongs to. Scope and final price are agreed in writing before launch.
Starting offer
Front desk + texting
From $2,500 setupRuns on a monthly care plan, from $300 a month.
Included in Front desk + texting
- Tow calls answered: location, vehicle, destination and safetyHandle inquiries
- Police rotation and motor-club calls sent straight to a personHandle inquiries
- Dispatcher alert with the job detailsBook or take orders
- Status and review textsBring customers back
Custom scope, no published price
- Web tow request form, as in the demoBook or take orders
- Dispatch software or GPS connectionBook or take ordersWe check your system before quoting.
Not offered, on purpose
- Arrival times promised without a dispatcherBook or take ordersYour dispatcher sets every ETA.
What we stand behind
Live in 14 days after we have your answers and call forwarding, or your first month of care is free.
If it isn't working the way your written scope says in the first 30 days after go-live, and we can't fix it, we refund your setup fee.
You send your answers and forwarding on time and join one review call.
Before you ask.
Will it quote prices?
No. Your team does.
Can it send a tow?
It collects details and alerts your dispatcher. Your team decides when to send a truck.
Does it say local names right?
Play the existing pronunciation clips and decide for yourself.
What if a caller wants a person?
It transfers or takes a message according to your rule.
See it working on your business.
We build a working demo of your front desk on your business before you sign.
Prefer to talk first? Book a 15-minute call or call (808) 396-0150.
Request a demo
Tell us what you want to see. Text messages are optional.
The request keeps this industry and demo attached, so you do not have to explain your starting point again.