Collision customers start with photos, not phone tag.
Safety first, then the vehicle, then the damage, one angle at a time. Your estimator gets one card with the photos and notes. No price goes out until a person has looked.
Watch the 69-second overview
A photo estimate request, step by step.
The customer uses their phone. Nothing to download.
- SafetyIs everyone safe, and is the car drivable or does it need a tow?
- VehicleYear, make, model and how to reach the owner.
- DamageZones tapped on a car diagram, front to rear.
- PhotosOne angle at a time, with a guide for each shot.
- Estimator cardEverything in one place for a person to review.
Need a tow first? Towing has its own intake
What the estimator gets.
One card per request, ready to review before anyone talks price.
- Vehicle
- Year, make and model, with the owner's contact
- Damage
- The zones the customer marked, with notes
- Photos
- One per requested angle, with any missing shot flagged
- Drivable or tow
- Whether the car can come in or needs a truck
- Insurance
- Claim or self-pay, as the customer said
- Price
- None. A person reviews first, then offers an inspection time.
Hear a body shop estimate call
Fly Garage Body Shop · scripted caller
Read the timed transcript
Front desk · 0:00Hi, thanks for calling Fly Garage Body Shop! How can I help you?
Caller · 0:03Hi, someone backed into my car and dented the rear bumper. Can I get an estimate?
Front desk · 0:08Oh, sorry to hear that. Yes, we can help with that. What kind of car is it?
Caller · 0:13It's a twenty twenty-one Honda Civic. Oh, wait, sorry, it's a twenty twenty-three.
Front desk · 0:19Oh, twenty twenty-three, got it. And what's your name?
Caller · 0:23Leilani.
Front desk · 0:24Thanks, Leilani. I can text you a link to our estimate form, so you can add photos of the bumper. Want me to send it to this number?
Caller · 0:31Yes, please. And where are you located?
Front desk · 0:34Sending that now. We're at twenty-one twenty-two Kaliawa Street, in Honolulu. The team will look over your photos and follow up. Mahalo for calling, Leilani!
Recorded receptionist scenario for the Fly Garage demonstration.
What is included, and what is not.
Every part of the demo, matched to the offer it belongs to. Scope and final price are agreed in writing before launch.
Starting offer
Front desk + texting
From $2,500 setupRuns on a monthly care plan, from $300 a month.
Included in Front desk + texting
- Calls answered: safety, vehicle and what happenedHandle inquiries
- Request passed to your estimator by textBook or take orders
- Status texts and review requestsBring customers back
Add-ons at published prices
- Guided damage photos from the customer's phone, as in the demoHandle inquiries+$100 a monthEstimate photo intake
- Collision landing pageAttract customersLanding page from $1,500 · Full site from $3,000Website that brings in work. Optional care plan for updates and hosting, from $300 a month.
Custom scope, no published price
- Estimating or shop-management system connectionBook or take ordersWe check your system before quoting.
Not offered, on purpose
- Repair prices or claim decisionsBook or take ordersA person reviews the photos and writes the estimate.
What we stand behind
Live in 14 days after we have your answers and call forwarding, or your first month of care is free.
If it isn't working the way your written scope says in the first 30 days after go-live, and we can't fix it, we refund your setup fee.
You send your answers and forwarding on time and join one review call.
Before you ask.
Will it give a repair price?
No. It collects photos and notes. A person reviews them and writes the estimate.
Does it file insurance claims?
No. It records whether the customer has a claim. Your team handles the insurer.
What if the photos are unclear?
Your estimator asks for another angle or offers an inspection. Missing shots are flagged on the card.
Does it connect to my estimating software?
That is custom scope. We check what your system allows before we quote it.
See it working on your business.
We build a working demo of your front desk on your business before you sign.
Prefer to talk first? Book a 15-minute call or call (808) 396-0150.
Request a demo
Tell us what you want to see. Text messages are optional.
The request keeps this industry and demo attached, so you do not have to explain your starting point again.