WEBVTT

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Pali Breeze Plumbing, after hours. A recorded call to the front desk.

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Front desk: Pali Breeze Plumbing, after hours. I'm an automated assistant. What's going on?

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Caller: Hi, yeah — my kitchen sink's backed up. It won't drain at all, but nothing's overflowing.

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I'm in Mānoa.

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Front desk: Thanks for calling. I can help. I’m checking if Mānoa is in our service area first.

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Caller: Sure. It's Leilani Kahale, and my number's eight-oh-eight, five-five-five, oh-one-four-two.

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Front desk: Okay, your name is Leilani Kahale, and the phone number is 808-555-0142. Is that correct?

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Caller: Oh — sorry, I mixed that up. It ends in oh-one-two-four.

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Front desk: Okay, thanks for correcting it. The full number is 808-555-0124.

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Please say “yes” if that’s right, or let me know any changes.

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Caller: Yes, that's right.

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And it's not an emergency, so could someone just call me tomorrow morning?

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I'd rather talk it over with a person.

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Front desk: Got it, thanks for confirming the number. Let me think through the next steps.

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Front desk: Great, thanks.

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I created a routine ticket with your details and noted a callback request for tomorrow morning, as a request.

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Since you’d rather speak with a person, a handoff request is also recorded for review.

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Caller: No, that's everything. Thanks.

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Front desk: Okay, I got it, thanks for letting me know.

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Have a good night, and if anything changes, just reach out again.

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The result: what the front desk logged during the call.

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Hear the trades intake call: gobigger.ai/front-desk