A 2-star rating, taken seriously.
Every finished appointment gets the same neutral review request — nothing screens who is asked, and the public option never disappears. What changes is what happens next: private 2-star feedback opens a tracked recovery case instead of going nowhere. Pikake Lane Salon is fictional; every client and rating is sample data.
A complete interactive walkthrough built on sample data. Not yet delivered for a paying client, and it says so.
Pikake Lane Salon (fictional, for demo only) — two finished appointments, the same neutral follow-up for both
No real message, call, or record was sent — this is a local browser simulation. Nothing here leaves this page.
Regular client — trim & gloss track — Appointment finished
New client — color correction track — Appointment finished
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Outcome
Captured fields
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Event & audit trail
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This scenario runs on the same engine as our Review & Recovery Workflow sample, configured for a salon. Browse the full gallery, or read how demo and proven status differ.