WEBVTT

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It's after hours.

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Water is coming through a
ceiling, and the office is closed.

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The office needs enough information
to decide what happens next.

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The customer picks the problem,
says how urgent it is and

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enters a ZIP code, which is
checked against your service area.

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A few scope questions and a photo follow.

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If water is near outlets or the panel,
the request goes to a person first.

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The customer picks the
earliest window that works.

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It's a requested window,
not a confirmed visit.

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On the office side, the job
card is complete: the problem,

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the address, the photo and the window.

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The on-call tech acknowledges
it and assigns a time.

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It's confirmed once the customer confirms.

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Go Bigger sets up intake,
answering and follow-up around

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the services you offer and
the rules your team approves.

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Get a demo for your business, and tell us
which requests are hardest to handle today.