WEBVTT

00:00:00.000 --> 00:00:03.250
A shopper texts about a
trade-in at nine at night,

00:00:03.290 --> 00:00:06.730
then asks something only
your manager should answer.

00:00:06.770 --> 00:00:09.386
That conversation needs
more than a generic reply.

00:00:10.030 --> 00:00:12.382
Pick a tough shopper and follow the thread.

00:00:13.180 --> 00:00:15.862
The vehicle they asked about
stays with the conversation.

00:00:16.500 --> 00:00:19.499
Questions the store has
approved get an answer.

00:00:19.539 --> 00:00:24.069
A trade number, a final price
or financing goes to a person.

00:00:25.110 --> 00:00:26.375
Now look at the rep console.

00:00:27.170 --> 00:00:32.130
The rule that fired, the vehicle and
the shopper's words become one task.

00:00:32.170 --> 00:00:35.490
A visit request stays pending
until the rep confirms it.

00:00:35.530 --> 00:00:40.380
The rep can edit the suggested reply
and send it, and the task is accepted.

00:00:40.420 --> 00:00:46.797
Go Bigger scopes this around your lead
sources, approved answers and CRM.

00:00:46.837 --> 00:00:50.590
We check those connections before
promising how they'll work.

00:00:50.630 --> 00:00:55.640
Get a demo for your dealership, and show us
how your team handles that next step today.

